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General Terms and Conditions

The contract made on the basis of this document will not be recorded (it will not be accessible afterwards). It will be concluded only in electronic form, it is not a written contract, it is written in English and it does not refer to a code of conduct. If you have questions about the operation of the webshop and your order process, please contact us via the contact details provided.

The effect of this General Terms and Conditions extends to the contractual relationships of the provider’s webpage ( and subdomains. This „general terms and conditions” is available on the following webpage:





Name of the Service Provider: Ferenc László Kádár private entrepreneur

Registered Office: 2533 Bajót, Kossuth Lajos u. 74.

Postal address: 2533 Bajót, Kossuth Lajos u. 74.

Contacts of the Provider and the regularly used electronic mailing address for contacting users:  

Tax number:  55823777-1-31

Registration number: 54560219


Bank account number: Duna Takarék Bank - 58600544-16999167-00000000


Details of the domain provider:

Registered office: Tel-Aviv, Izrael



-Parties: Service provider and Consumer together

-Consumer: a natural person acting outside his or her profession, self-employment or business.

-Consumer contract: a contract, one of which subjects is considered a Consumer

-Webpage: which is considered a tool enabling communication between people who are absent

-Contract: A sales contract created between the Service Provider and the Consumer using the Website and electronic correspondence

-Service Provider: A natural or legal person or an entity without legal personality providing an information society service, which provides a service to the User and concludes a contract with the User.

-Device enabling communication between absent parties: a device that is suitable for making a contract statement in the absence of the parties - in order to conclude a contract. Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a telefax and a device providing Internet access.

-Absentee contract: a consumer contract that is concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized for the provision of products or services in accordance with the Contract, in such a way that, in order to conclude the Contract, the contracting parties use a device that enables communication between absent parties only

-Product: all negotiable movable things included in the offer of the Website, marketed on the Website and intended for sale, which are the subject of the Contract

-Business: a person acting in the scope of his profession, independent occupation or business activity

-Buyer/You: person entering into a contract making a purchase offer via the Website


-Warranty: In the case of contracts concluded between the Consumer and the Service Provider (hereinafter: consumer contract), according to the Civil Code,

a) the guarantee undertaken for the performance of the contract, which the company undertakes voluntarily in addition to or in the absence of its legal obligation for the proper performance of the contract, and

b) the mandatory warranty based on legislation



3.1 A Szerződésre különösen az alábbi jogszabályok vonatkoznak:

  • CLV of 1997. law on consumer protection;

  • CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society;

  • Act V of 2013 on the Civil Code (PTK);

  • 151/2003. (IX. 22.) Government decree on the mandatory guarantee for certain consumer durables;

  • Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business;

  • 19/2014. (IV. 29.) NGM decree on the procedural rules for dealing with warranty and guarantee claims for items sold under a contract between a consumer and a business


3.2 Issues not regulated in the current Articles and the interpretation of these Articles are governed by Hungarian law, with particular regard to the provisions of Act V of 2013 of the Hungarian Civil Code (“Civil Code”) on certain aspects of electronic commerce services and information society services from the 2001 Act CVIII (E-commerce law) and the detailed regulations on consumer-business contracts of Government Decree 45/2014. (II. 26.). The mandatory provisions of the relevant legislation shall apply to the Parties, without any special clause.


3.3. These Articles are effective law since 01 April, 2022 and remain in force until revocation. The Service Provider has the right to unilaterally amend the Articles. The modifications need to be issued 10 (ten) days before the effective date by the Service Provider on their website. By using this website, the User agrees that all regulations governing the use of this website are automatically applicable to them.


3.4 Consumer, if he enters the website operated by the Service Provider or reads its content in any way - even if he is not a registered user of the website - acknowledges that the provisions of the Regulations are binding on him. If the Consumer does not accept the conditions, he is not entitled to view the content of the website.


3.5 The Service Provider reserves all rights in connection with the content and dissemination of the website and webpages. It is absolutely forbidden to download, store (electronically), process, or sell any content published in the website or any aspect of the content without the written consent of the Service Provider.



4.1 By purchasing/registering on the website, the consumer declares that he has read and accepts these terms and conditions and the terms of the Data Management Information published on the website, and consents to data management.

4.2 The User is obliged to provide his/her real data at the time of purchase/registration. In the event of false or personally identifiable information provided during purchase/registration, the resulting electronic contract will be considered void. The Service Provider disclaims any liability if the User makes use of its services on behalf of another person with the data of another person.


4.3 The Service Provider shall not be liable for delivery delays or other problems or errors due to incorrect and/or inaccurate data provided by the User.


4.4 The Service Provider shall not be liable for any damages resulting from the User's forgetting his/her password or the access of unauthorized persons for any reason not attributable to the Service Provider (if registered on the site).



5.1. Displayed products can only be ordered online. The prices displayed for the products are in EUR and include the statutory VAT. However, they do not include home delivery charges. No separate packaging costs will be charged.


5.2. In the webshop, the Service Provider details the name, description and product of the product.  The images shown on the product data sheet may be different from the actual ones and may be used for illustration purposes.


5.3. If there is a product on sale, the Service Provider should inform the User about the sale and its exact duration.


5.4 If the wrong price is displayed on the website – despite the due diligence of the Service Provider – and the price is obviously incorrect, the Service Provider is not required to confirm the product at the wrong price, especially if there is a significant difference. For example, if the price is set at EUR 0 or EUR 0.01 because of a system error, then the Service Provider shall not be obliged to deliver the product at the incorrect price, but may offer the delivery at the correct price, in the knowledge of which the Customer may refuse to make the purchase.

5.5 In the case of a defective price as described in Section 5.4, there will be a noticeable mismatch between the true and the indicated price of the product that the average consumer will immediately notice. Pursuant to Act V of the Civil Code of 2013 (Civil Code), the contract shall be created by the mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, i.e. there is no mutually agreed statement on the will of the parties, it is not possible to speak of a valid contract that would give rise to rights and obligations. On this basis, an order that has been confirmed at the wrong/erroneous price is considered to be null and void.


6.1. User logs into the webshop after registration/or begin to shop without registration.

6.2. User put the chosen product(s) into the basket. User can take a look at the cart any time, with clicking on the „Cart” sign.


6.3. If User would like to put further products in the basket, should choose the „Continue shopping” button. If Users do not want to buy any other products, check the quantity of the products in the basket. Users can delete the content with the button "remove - X”.


6.4 User chooses the delivery address and selects the delivery /payment method, which could be the followings:

6.4.1 Payment methods: Debit card payment:

For payment the Consumer will be redirected to STRIPE's payment page, where the Consumer can once again check whether the price of the product(s) to be purchased is correct.

The STRIPE payment page is governed by the rules defined there, the seller has no knowledge of the content of the payment and other data provided there and expressly excludes its responsibility in this regard. The Service Provider expressly states that it does not record or process data provided during payment, only whether the payment was successful or not.

Cards accepted in STRIPE's system are included in STRIPE's system and information. Additional information can be requested from the debit card issuer.

The Service Provider does not charge an additional fee for payment by debit card. Bank transfer:

The payment can also be settled by bank transfer.

After placing the order, an invoice will be issued, which contains the data required for the transfer.

After the amount has been received and processed, the order will be shipped.

Bank account: Duna Takarék Bank - 58600544-16999167-00000000

Account beneficiary: Ferenc László Kádár e.v. Cash payment:

Cash payment is possible upon store pick-up. This requires prior consultation!

6.4.2 Shipping methods:

In case of international delivery please contact us!


6.5 If there is lack or imperfection in connection with the products or prices in the webshop, we reserve the rights for correction. In such a case we inform the Customer about the new data immediately after the recognition or modification. Afterwards, the Customer can confirm the order again, or both side has a chance to rescind the contract.


6.6 The total sum contains all the charges according to the totalizing of the order and the letter of confirmation. The Service Provider sends the invoice in the package with the product. The User/customer is liable to check the package in front of the courier. The User is liable to ask for a statement of damage in case of any damages on the wrapping or in (on) the product, in case of any damage the user is not liable to accept the package. Post-claim or any claims without a statement of damage will not be accepted by the Provider!


6.7 After the user/customer gives its data, the User can send the order by clicking on the “Checkout” button, but before, the given data can be checked again, note can be added to the order, or wishes can be sent by e-mail in connection with the order.


6.8 Correction of data input failure: The user can always step back to the stage before, where failures can be corrected, before closing the process of ordering.


6.9 The user/customer gets an email of confirmation after sending the order.  If this e-mail does not arrive within an expectable deadline –depending on the profile of the service- or at latest within 48 hours, the user is relived of the bid fixity or contractual duty. The order and the confirmation of the order can be considered „arrived” to the Provider or to the User, when it is reachable for them. The Provider excludes the blame of confirmation, if the confirmation does not arrive in time because the user/customer has given wrong email address, or the storage pool of the account is full, and cannot receive messages.


6.10 The user notes that the confirmation detailed in the previous point is just an automatic confirmation, it does not make a contract. The contract is created when the Service Provider send another e-mail notification about the fulfilment of the order to the User, after the previously detailed automatic confirmation.



7.1. Orders are processed as soon as payment of purchase price has arrived to the Service Provider who have 7 working days to prepare the package of the purchased product in stock. The shipping and arrival day is not include in the 7 days. The delivery time limit of product which is not in stock is 15 days at latest from the confirmation of order. In case of delay of the Service provider the Consumer is entitled to set an additional deadline. If Service provider cannot complete the order in this additional deadline the Consumer has the right to withdraw from the contract.


7.2 The delivery timelines of the ordered products will be confirmed via email.


7.3 According to the contract of sale, the Service Provider shall transfer the ownership of the product and the User shall pay the purchase price and receive the product.

7.4 If the seller is an enterprise, and the buyer is a consumer, for lack of a distinct agreement of the signatories, the seller (Service provider) is obligated to make available the product for the buyer (Consumer), after the conclusion of the contract, but in no more than 30 days.



8.1 According to the directive 2011/83/ EU of the European Parliament and Commission, regarding rules of contracts between customers and enterprises (Gov. Degree 45/2014) (II.26), the Consumer can rescind in 14 days from the date of delivery and return the ordered product(s) with no explanation.


8.2 The period for exercising the right of withdrawal shall expire 14 days after the date on which the consumer or a third party other than the courier designated by the Consumer receives the product.


8.3 The Consumer may exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.


8.4 The cost of returning the product must be borne by the Consumer, and the Business has not undertaken to bear this cost.


8.5 In the event that the right of withdrawal is exercised, the Consumer will not be charged, other than for the cost of returning the product.


8.6 The Consumer shall have no right of withdrawal in the case of a non-prefabricated product which has been manufactured at the consumer's request or at the express request of the Consumer, or which is clearly personalised for the Consumer.


8.8 The Service Provider shall refund the paid amount, including the shipping fee, to the Consumer immediately upon receipt of the product/or receipt of the notice of cancellation within the meaning of the above laws, but no later than within 14 days of becoming aware of the cancellation.


8.9 The refund will be based on the same payment method used in the original transaction, unless the Consumer explicitly consents to another payment method; the Consumer will not be charged any additional costs as a result of the application of this refund method.


8.10 The Consumer shall not return the goods without undue delay, but in any event within 14 days of sending notice of cancellation to the Service Provider or returning them to the Service Provider to the address provided.


8.11 With regards to the Consumer’s written cancellation, it is sufficient to send the statement of cancellation within 14 days.


8.12 The Consumer meets the deadline for returns if the Consumer returns or send back the products within 14 days.


8.13 The Consumer shall only bear the direct cost of returning the product, unless the Business has undertaken to bear this cost.


8.14 The Service Provider does not have to repay the extra cost to the Consumer if the Consumer chooses a different delivery method that is not the cheapest delivery method.


8.15 The Consumer shall only be liable for the depreciation resulting from use beyond the usage required to establish the nature, properties and operation of the product.


8.16. Refunds may be withheld by the Service Provider until it has received the goods (s) or has not provided the Consumer with proof that they have returned them: the previous date must be taken into account.


8.17. If the Consumer wishes to withdraw from the contract they shall provide notification by any of the methods given by the Service Provider in writing. For a written communication sent by post, the time of posting is taken into account. In the case of post notice registered postage or package are accepted by the Service Provider. The Consumer can return the ordered product to the Service Provider either by post or via a courier service.


8.18. The consumer must pay particular attention to the intended use of the product, because the compensation for damages resulting from improper use is the responsibility of the consumer!


8.19. More information about the regulations detailing the contracts between the Consumer and the business in Gov. Degree 45/2014 (II. 26.) can be found here:


8.20. More information about the 2011/83/EU directive of European Parliament and Commission can be found here:


8.21. The customers can look up the Service Provider with claims using the contacts here.


8.22. The right of cancellation is only entitled to Users classified as consumers by the Civil Code.


8.23. The right of cancellation does not apply to an enterprise, that is to say, a person engaged in the profession, self-employment or business.


8.24. The procedure for enforcing the right of cancellation:

8.24.1 If the Consumer wishes to enforce the right of cancellation, then they need to send the declaration about the intention of their cancellation to one of the contact details of the Service Provider.

8.24.2 The Consumer shall exercise their right of cancellation within the time limit if they send the declaration of cancellation within 14 days after receiving the product. In the case of a written cancellation, it is sufficient to send the cancellation statement within 14 days.

In case of notification by post, the date of posting, in case of notification by email or fax, the time of sending the email or fax will be taken into account.

8.24.3 In the event of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but within 14 days from the notification of the statement of cancellation. The deadline is deemed to be met if the product is sent before the 14-day deadline (meaning it does not have to arrive within 14 days). The customer shall bear the costs of returning the goods due to the exercise of the right of cancellation.

8.24.4 The Service Provider is not obliged to pay back the additional costs for the Consumer if the Consumer chooses a different transport mode that is not the usual and cheapest mode chosen by the Service Provider. The Consumer can also enforce their right of cancellation between the day of the contract and the day of the receipt of the product.

8.24.5 In case of buying multiple products and the delivery of the products is not on the same day or the ordered products are delivered in multiple parts, the right of cancellation can be enforced in 14 days, counted from the last product or part.



Defective performance

The supplier fails to perform properly if the service does not meet the quality requirements set out in the contract or the law at the time of performance. The supplier did not fail to perform the service correctly if the receiver was aware of the error at the time of the conclusion of the contract or should have been aware of the error at the time of the conclusion of the contract.


A contract between a Consumer and a Business shall be null and void if it derogates from the provisions of this Article concerning warranty and security to the detriment of the Consumer.



Liability claim

9.1. The User can exercise a liability claim against the Business, in the event of the improper fulfilment of the contract according to the rules of the Hungarian Civil Code.


9.2. The User may, if he/she so decides, exercise the following liability claims: request repair or replacement, unless the fulfilment of the User's choice would be impossible or disproportionate to the requirements of the Business. If a repair or replacement is not requested or offered, the User may request a pro-rata reduction in relation to the expense of the defect to the User, or may adjust or else terminate the contract. The User may switch from one selected right of liability to another, however, the cost of the transition will be borne by the User, unless warranted or provided by the Business.


9.3. The customer is liable to report the defect immediately after recognition, but within two months of recognition. However, please note that the User will no longer be able to enforce their liability claim beyond the two-year limitation period (one year for businesses).


9.4. Customers can enforce the liability claim against the Service Provider.


9.5. Within 6 months from the date of delivery, there is no other condition for enforcing your liability claim unless the User proves that the product or service was provided by the company operating the webshop. However, after 6 months have passed from the date of performance, the User shall be required to prove that the error recognized by the User was present at the time of performance.


Product warranty

9.6. In the event of a defect in a movable (product), the User may, at its option, claim a liability or product warranty claim.


9.7. The User can request the repair or replacement of the defected product.


9.8. A product is defective if it does not meet the quality requirements applicable at the time of placing on the market or if it does not have the characteristics stated in the manufacturer's description.


9.9. The product warranty can be enforced by the Consumer two years from the time of placing on the market. The right to exercise the product warranty is lost after this deadline.


9.10. The product warranty claim can be made against the producer or distributor. The defect of the product shall be proved by the User in case of claiming the product warranty.


9.11. The Service provider shall not be liable for a defective product if it can prove that:

-the product was not manufactured or placed on the market in the course of business, or

-the defect was not recognizable at the time of placing the product on the market in the light of general scientific and technical knowledge, or

-the defect in the product is the result of the application of a legal or regulatory requirement.


At least one reason must be given for the manufacturer (distributor) for exemption.


Please note that it is not possible to enforce a liability claim and product warranty claim for the same defect simultaneously. However, if the product warranty claim is effectively enforced, the product warranty for the replaced product or part may also be made against the manufacturer.



9.12. In the event of defective performance, in line with Government Decree 151/2003. (IX. 22.), the Service Provider shall be liable if the User qualifies as a Consumer.


9.13. Warranty period is one year. The warranty period begins with the delivery of the consumer product to the consumer or, if the commissioning is performed by the Service Provider or its agent, begins on the day of commissioning.


9.14. The Company is only exempt from the guarantee obligations only if it can prove that the fault was caused after the accomplishment of the contract. It is worth noting that quality warranty claims and product guarantee claims cannot be enforced concurrently, but otherwise the consumer will be entitled to warranty rights regardless of the rights described in the product warranty and guarantee Articles.


9.15. The Service Provider has no guarantee obligations beyond the guarantee period (life expectancy) for damages caused by natural wear and tear. The Service Provider has no guarantee and warranty obligations for damages resulting from improper or negligent handling, excessive stress, or unintended exposure to the product, or other improper use of the products.



10.1. In the contract of the Consumer and the Business, the agreement cannot depart to the disadvantage of the Consumer.


10.2. It is the duty of the Consumer to prove the conclusion of the contract (by invoice or by receipt).


10.3. The Service Provider is responsible for costs in connection with the fulfilment of warranty. (PTK. 6:6166§)


10.4. The ServiceProvider shall write a record concerning the requirement of the guarantee and warranty of the customer.


10.5. The copy of the record should be send immediately and made available to the customer.


10.6. If the Service Provider is not able to declare the fulfilment of the consumer's warranty or warranty claim upon notification, the Service Provider shall inform the consumer of its position within five working days in a verifiable manner, including the reason for rejection and the possibility of recourse to the conciliation body.


10.7. The Service Provider shall keep the report for three years from the date of its recording and present it at the request of the audit authority.


10.8. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days.



11.1. The Service Provider is entitled to use a contributor to fulfil its obligation. It is liable for its unlawful conduct as if it had committed the unlawful conduct itself.


11.2. The invalidity, illegality or unenforceability of any part of these Articles shall not affect the validity, legality or enforceability of the remainder.


11.3. Failure by the Service Provider to exercise its right under this Policy shall not constitute a waiver of such right. The waiver of any right is subject to express written notice to that effect. The fact that the Service Provider does not strictly adhere to one of the material terms or conditions of the Code once does not mean that it waives the obligation to adhere to that particular condition or clause in the future.


11.4. The Service Provider and Consumer should try to resolve the case out of court.



12.1. The purpose of our website is to fulfil all orders in good quality and to the customer's full satisfaction. If the User still has any complaints regarding the contract or its performance, he/she may submit his/her complaint to the above telephone, email address or letter.


12.2. The Service Provider shall promptly investigate the oral complaint and remedy it as necessary. If the Consumer disagrees with the handling of the complaint, or the complaint is not immediately investigated, the Service Provider shall promptly record the complaint and its position regarding the complaint and provide a copy thereof to the Consumer.


12.3. The Service Provider shall respond in writing within 30 days. It shall state the reasons for its rejection of the complaint. A record of the complaint and a copy of the response shall be retained by the Service Provider for a period of 3 years and shall be provided to the control authorities upon request.


12.4. You are informed that in the event of your complaint being rejected, your complaint may be initiated by an official or conciliation body as follows:


Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre street 36.

Telephone number: (72) 507-154; (20) 283-3422

Fax number: (72) 507-152

Chairman: Dr.József Bodnár

E-mail address:


Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Mailing address: 6001 Kecskemét Pf. 228.

Telephone number: (76) 501-525; (76) 501-532; (70) 702-8403

Fax number: (76) 501-538

Chairman: Dr. Zsuzsanna Horváth

E-mail address:


Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: (66) 324-976

Fax number: (66) 324-976

President: Dr. László Bagdi

E-mail address:


Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli str. 1.

Telephone number: (46) 501-091 (new cases); 501-871 (cases pending)

President: Dr. Péter Tulipán

E-mail address:  


Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: (1) 488-2131

Fax number: (1) 488-2186

President: Dr. György Baranovszky

E-mail address:


Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) Extension 554-250 / 118

Fax number: (62) 426-149

Chairman: Dr. Károly Horváth

E-mail address:


Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúséta square 4-6.

Phone number: (22) 510-310

Fax number: (22) 510-312

Chairman: Dr. József Vári Kovács

E-mail address:;


Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István street 10 / a.

Phone number: (96) 520-217

Chairman: László Horváth

E-mail address:  


Hajdú-Bihar County Conciliation Board

Headquarters: 4025 Debrecen, Petőfi square 10.

Place of administration: 4025 Debrecen Vörösmarty street 13-15.

Phone number: (52) 500-710; (52) 500-745

Fax number: (52) 500-720

Chairman: Dr. Zsolt Hajnal

E-mail address:


Heves County Conciliation Board

Address: 3300 Eger, Pf. 440. Customer reception: 3300 Eger, Hadnagy street 6th floor

Telephone number: (36) 416-660 / 105 extension

Fax number: (36) 323-615

President: Dr. Csaba Gordos

E-mail address:


Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor

Telephone number: (20) 373-2570

Fax number: (56) 370-005

President: Dr. Lajkóné dr. Judit Vígh

E-mail address:


Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő square 36.

Phone number: (34) 513-010

Fax number: (34) 316-259

President: Dr. György Rozsnyói

E-mail address:


Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány street 9 / a

Phone number: (32) 520-860

Fax number: (32) 520-862

President: Dr. Erik Pongó

E-mail address:


Pest County Conciliation Board

Headquarters: 11- Budapest, Etele street 59-61. II. floor 240.

Mailing address: 1364 Budapest, Pf .: 81

Phone number: (1) -269-0703

Fax number: (1) - 269-0703

Chairman: Dr. Károly Csanádi

E-mail address:


Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna street 6.

Phone number: (82) 501-000

Fax number: (82) 501-046

President: Dr. Ferenc Novák

E-mail address:


Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi street 2.

Phone number: (42) 420-180

Fax number: (42) 420-180

President: Görömbeiné dr. Balmaz Katalin

E-mail address:


Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. street 23-25.

Telephone number: (74) 411-661; (30) 664-2130

Fax number: (74) 411-456

President: Dr. Ferenc Gáll

E-mail address:


Vas County Conciliation Board

Customer reception: 9700 Szombathely, Rákóczi Ferenc street 23.

Telephone number: (94) 312-356; (94) 506-645; (30) 956-6708

Fax number: (94) 316-936

Chairman: Dr. Zoltán Kövesdi

E-mail address:


Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti square 1.

Telephone number: (88) 814-121; (88) 814-111

Fax number: (88) 412-150

President: Hrisztó Mitev

E-mail address:


Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi street 24.

Phone number: (92) 550-513

Fax number: (92) 550-525

Chairman: Dr. Sándor Molnár

E-mail address:


12.5 The Consumer can file a complaint with the consumer protection authority:

387/2016 on the appointment of the consumer protection authority. (XII. 2.) According to the government decree, in administrative authority matters, the district office or the district office according to the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence. Contact details of district offices:

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